Shipping policy
Shipping charges are non-refundable
Drop Ship & Non-Stocking Items
Any non-stocking item, or item sent directly from a vendor warehouse, returned for a refund is subject to a 15% restocking fee. In addition, the refund will only be issued as store credit and any shipping costs will be deducted from the total refund.
Shipping Timeframes
In order to provide shipping timeframes, our system is integrated with the systems of all the major shippers: USPS, UPS, FedEx, etc. The shipping timelines given at checkout are the shipping carrier's estimate of when they believe they can have a package delivered, not ours. While we do everything in our power to have your order to you as fast as possible, we are not the shippers and have no special relationship with them. Our system will default to the cheapest shipping option, but there are multiple choices for shipping carriers and timeframes available to you prior to completing your order.
Refunds will not be issued for orders that do not arrive in the shipment timeframe given at checkout. If you are concerned about shipping timeframes, please call us at the store so that we may assess each individual situation.
Orders that already shipped cannot be rerouted. It is your responsibility to check the shipping information prior to completing your order. Refunds will not be issued for orders that were sent to the wrong address through no fault of our own.
Return Shipping
You are responsible for the return shipping costs associated with returning your item. If a return label is required, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
We cannot guarantee that we will receive your returned item.
RETURN MAILING ADDRESS:
Common Housefly
104 W. State St.
Black Mountain NC 28711, United States