Refund policy

Our system requires us to find the original transaction for refunds and will not process exchanges. Therefore, a receipt or order number is required for a refund.

If you do not have a receipt we can attempt to find the transaction in order to process the refund, but will need information such as date of purchase and/or card information to verify we have the correct transaction.

Shipping charges paid on an order are non-refundable.

Shipping Timeframes:

In order to provide shipping timeframes, our system is integrated with the systems of all the major shippers: USPS, UPS, FedEx, etc. The shipping timelines given at checkout are the shipping carrier's estimate of when they believe they can have a package delivered, not ours. While we do everything in our power to have your order to you as fast as possible, we are not the shippers and have no special relationship with them. Our system will default to the cheapest shipping option, but there are multiple choices for shipping carriers and timeframes available to you prior to completing your order.

Refunds will not be issued for orders that do not arrive in the shipment timeframe given at checkout. If you are concerned about shipping timeframes, please call us at the store so that we may assess each individual situation.

Incorrect Shipping Information Given:

Orders that have already been shipped cannot be rerouted. It is your responsibility to check the shipping information prior to completing your order. Refunds will not be issued for orders that were sent to the wrong address through no fault of our own.

Requirements for Stocking Items

If you are unhappy with your purchase, you can return unused items within 30 days of the purchase date for a full refund, excluding shipping charges.

To be eligible your item must be unused, in the same condition that you received it and in the original packaging.

If the item is used it will be subject to a 15% restocking fee.

If 30 days have gone by since your purchase, unfortunately we can not offer you a refund.

You are responsible for the return shipping costs associated with returning your item. If a return label is required, the cost of return shipping will be deducted from your refund.

We cannot guarantee that we will receive your returned item. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.

RETURN MAILING ADDRESS:

Common Housefly

104 W. State St.

Black Mountain NC 28711, United States

Drop Ship & Non-Stocking Items

Any non-stocking item, or item sent directly from a vendor warehouse, is subject to a 15% restocking fee. In addition, the refund will only be issued as store credit and any shipping costs will be deducted from the total refund.

Refunds

Please bear in mind, depending on where you live, it may take time for your return to reach us. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If your return has met the requirements, then your refund will be processed, and a refund will be applied to your original method of payment, or a store gift card will be issued, within 5 business days.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.
Drop Ship and Non-Stocking items.

Late or Missing Refunds

Please monitor your bank account or credit card for your refund. It may take some time before your refund is officially posted, depending on your financial institution.

If you believe the refund should have posted but do not see anything, please contact your bank or credit card company as there is sometimes a delay in refunds being received and it being posted to an account.

If you’ve done this and you still have not received your refund yet, please contact us at info@commonhousefly.com.

Non-Refundable Items